QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life - John G. Miller

Descriere & specificații

Miller provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change. n nThe lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization--or individual--can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. n nJohn G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ The Question Behind the Question(R), Miller explains how negative, ill-focused questions like Why do we have to go through all this change? and Who dropped the ball? represent a lack of personal accountability. Conversely, when we ask better questions--QBQs--such as What can I do to contribute? or How can I help solve the problem? our lives and our organizations are transformed.n n nTHE QBQ PROMISEn nThis remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ is an

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