Dealing with Difficult People - Harvard Business Review

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n nLearn how to deal with difficult colleagues and clients.n nAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?n nThis book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.n nBooks in this series are based on the work of experts including: n n- Daniel Goleman n- Tony Schwartz n- Nick Morgan n- Daniel Gilbert nn nThis collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of Stressful Conversations, by Holly Weeks; The Secret to Dealing with Difficult People: It's About You, by Tony Schwartz; How to Deal with a Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive Colleague, by Amy Gallo; How to Work with Someone Who's Always Stressed Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets de Vries.n nHOW TO BE HUMAN AT WORK.n nThe HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advic

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