Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way - Joseph Michelli

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Michelli, Joseph: - Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.

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