The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder - Robert I. Sutton

Descriere & specificații

nBestselling authors and Stanford University thought leaders Robert I. Sutton (The No-Asshole Rule) and Huggy Rao (Scaling Up Excellence) tackle one of the most persistent and destructive problems with organizations today. Find out why Adam Grant says If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place. n nEvery organization is plagued by destructive friction--the forces that make it harder, more complicated, or downright impossible to get anything done. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become friction fixers, so that teams and organizations don't squander the zeal, damage the health, and throttle the creativity and productivity of good people--or burn through cash and other precious resources. n nSutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, which ranges from reframing friction troubles they can't fix right now so they feel less threatening to designing and repairing organization

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